For standard OTC (Over-the-Counter) healthcare products and vitamins, a prescription is not required. However, for clinical prescription drugs, our licensed pharmacy desk will verify your order, and we may ask you to upload a scanned copy of your doctor's prescription during checkout or when our support team contacts you.

We provide same-day or next-day delivery service inside city areas. For deliveries outside metropolitan hubs, orders usually arrive within 2 to 3 business days via our partner courier networks.

Due to healthcare safety guidelines, we accept returns only if the products delivered are incorrect, physically damaged, or expired. You must report delivery defects within 24 hours of package receipt to process refunds.

We support Cash on Delivery (COD) across Bangladesh. We also accept instant digital payments via mobile finance services (bKash, Nagad, Rocket) and domestic bank cards at checkout.